At Alsonia, we strive to provide flexible and transparent refund options for all our customers. Our refund policies vary depending on the type of service booked—flights, hotels, or buses—and the terms of our travel partners.
a. Refund Eligibility
Refunds depend on the airline’s fare rules and cancellation policy.
Non-refundable fares will not be eligible for a cash refund but may qualify for a travel credit (if allowed by the airline).
Refund requests must be made before the scheduled departure time.
b. Cancellation Charges
Airline cancellation fees (if any) + Alsonia service charge will apply.
Refund amount will be calculated after deducting applicable charges.
c. Processing Time
Refunds typically take 7–15 business days after airline approval.
a. Refund Eligibility
Free cancellation is available only within the time period specified at booking.
Non-refundable hotel rates will not be eligible for refunds.
“No-show” bookings are not refundable.
b. Cancellation Charges
Charges vary based on the hotel’s policy (usually 0–100% of the booking value).
Alsonia may charge a small processing fee.
c. Processing Time
Refunds are usually processed within 5–10 business days after confirmation from the hotel.
a. Refund Eligibility
Full refund available for cancellations made at least 24 hours before departure.
Partial refund (as per bus operator’s policy) for cancellations made less than 24 hours before departure.
No refund for missed buses or “no-shows.”
b. Processing Time
Refunds are processed within 3–7 business days after operator confirmation.
If a flight, hotel, or bus service is canceled by the provider due to weather, operational, or government restrictions, Alsonia will assist in obtaining a full refund or rescheduling option, depending on provider terms.
Submit a refund request via [Alsonia’s customer portal / email / support number].
Provide booking ID, passenger name, and payment reference.
